Terms

Once you have made a booking, please make sure that you to arrive on time (preferably, a few minutes ahead of your appointment time). I may have a client booked immediately after your appointment so, if you are late, you may receive less time on the table. 

If you are unable to attend your booked appointment, please let me know with as much notice as possible (at least 24 hrs) so that I can try to fill the time allocated. If you provide less than 24 hours' notice, I may have to ask you to pay 1/2 of the agreed charge. You can contact me by email jonnynw@gmx.com, text or call on 07905 461013.

If you are unable to give me any notice of cancellation then I have to reserve the right to charge the full agreed fee.

Young people aged 17 or under must be accompanied by a parent. I'm sorry to imply that 17 year-olds are not adults, but for our mutual legal protection it's essential.

I take great care to safeguard personal data provided by my clients and to process this data fairly and lawfully in accordance with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR) that came into effect on January 1, 2021.

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I ask for the minimum level of personally identifying information to run my business effectively. This is data that you provide to me directly, for example your name and contact details. I will never obtain information about you indirectly from sources outside of my business.

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I store notes with respect to services that I undertake, and consider that you have provided consent for me to store personally identifying information based on your receiving services from me. I may be required to ask questions relevant to your medical history. I will obtain your consent prior to storing information related to your medical history.

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When providing details about yourself you can be confident that:

• Any information you provide is confidential and secure. All records are stored in a locked, secure file and no private health information is stored electronically.

• I will always endeavour to keep your information accurate and up to date.

• I will not share or sell your details to other organisations, for example marketing or fundraising purposes.

• You have the right to request access to the data I hold on you, and the right to request I delete that data.

In accordance with the UK GDPR, I am obliged to retain documented evidence of individuals opting in to receive communications from me, either electronically, on paper or face to face. This data is filed in my client database and/or paper filing system, depending on the way the individual opted in.

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I adhere to an opt-in system for emails, so I will only ever send emails to those who have requested or accepted them. You can remove yourself from the mailing list anytime via the link to unsubscribe at the bottom of every email or by emailing jonnynw@gmx.com and requesting that your email address is removed from the list. If you wish, you can also request me to delete all data I hold for you. 

You have the right to request a copy of all data I hold for you, as well as the ‘right to be forgotten’ (request that all data I hold for you is deleted or anonymised). If you would like to exercise your right to request your data, or  be forgotten, please  email me: jonnynw@gmx.com or call 07905 461013 to let me know and I will implement your request within the required 30 days.

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Your contact details
I will need your name, telephone number and email address to contact you via phone, email or SMS to remind you of upcoming appointments or advise of the need to reschedule an appointment. I consider that your having made the appointment is consent to undertake this activity, but you may opt out at any time. I do not add people to my contact list unless they have explicitly given me permission to do so, either electronically, on paper, or verbally. I may need your personal address if I am to visit you for treatment.

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Contact and communication through this website
Clients contacting me through this website do so at their own discretion and provide any such personal details requested at their own risk. This includes using third-party payment systems such as PayPal. Your personal information is kept private and stored securely until a time it is no longer required or has no use. Where I have clearly stated and made you aware of the fact, and where you have given your express permission, I may use your details to send you product/services information through a mailing list system.

​Cookies are small files saved to the user’s computer hard drive that track, save and store information about the user’s interactions and usage of the website. This website uses cookies to analyse data about web page traffic and to improve the website. A cookie in no way gives me access to any information about you, other than the data you chose to share with me. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser to decline cookies if you prefer.

​This website may contain links to other websites of interest. I cannot guarantee or verify the contents of externally linked websites despite our best efforts. Users should therefore note they click on external links at their own risk and I cannot be held liable for any damages or implications caused by visiting any external links mentioned.